- Introduction
At PriceJolly, we strive to provide our customers with the best products and services. If you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure you have a positive shopping experience.
- Return Eligibility
To be eligible for a return, the following conditions must be met:
Timeframe: Returns must be initiated within 3hours from the time/date of purchase.
Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
Receipt/Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
- How to Return an Item
To return an item, please follow these steps:
Contact Us: Reach out to our Customer Service team at [customer.service@pricejolly.com] or [Your Phone Number] to initiate the return process. Provide your order number and reason for the return.
Return Authorization: Our Customer Service team will provide you with a Return Authorization Number and instructions for returning the item.
Package the Item: Carefully package the item in its original packaging. Include all accessories, manuals, and documentation.
Ship the Item: Send the package to the address provided by our Customer Service team. We recommend using a trackable shipping service or purchasing shipping insurance for items over [amount].
- Refunds
Processing Time: Once we receive and inspect the returned item, we will process your refund within [1-2] business days. Refunds will be issued to the original payment method used for the purchase.
Shipping Costs: Shipping costs are non-refundable, and customers are responsible for return shipping charges unless the return is due to a defect or error on our part.
- Exchanges
If you would like to exchange an item for a different size or color, please contact our Customer Service team. We will assist you in processing the exchange and ensure that the new item is sent to you as soon as possible.
- Non-Returnable Items
The following items are not eligible for return:
Products marked as final sale
- Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [customer.service@pricejolly.com] or [Your Phone Number]. We will arrange for a replacement or refund, and cover any return shipping costs.
- Changes to This Policy
We may update this Return Policy from time to time. Any changes will be posted on our website, and the updated policy will apply to all purchases made after the effective date.
- Contact Us
If you have any questions or need assistance with a return, please contact us:
PriceJolly
[customer.service@pricejolly.com]
09068489891